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1. Can I request public records from the Village?

Public records, resolutions and ordinances, and other information can be requested by submitting the Records and Information Request Form to the Village Clerk's Office. Historical information that is not available from the Village Clerk's Office can be obtain from the Village Historical Society. Records and Information Request Form

2. I sustained an injury / damage and the Village is responsible, what do I do?

If you have sustained an injury or damage for which you believe the Village or one of its employees is responsible, you may file a claim against the Village.
Filing a Claim

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1. What is the population in the Village?

The current population of the Village is 200,000 people.

2. Does the Village offer public transportation?

Only for Seniors, the Village has the Senior Van for our senior who need a ride to the store or doctors office..

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1. How can I become a vendor for the Village?

Vendors who are interested in selling products and services in the Village can find the requirements and opportunities from our Building and Zoning Department. Purchasing Services

2. I am a Village employee and I didn't receive my paycheck. What do I do?

If you have any questions or concerns regarding payroll, contact the Payroll Office at(618) 234-0044

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1. Why does a fire truck show up when I call for EMS?

In the case of life-threatening emergency, we will dispatch a fire truck along with an EMS unit to provide extra assistance since all of our personnel are trained to provide at least Basic Life Support.

2. What can I legally burn and when can I burn it?

Normally, residents are allowed to burn leaves or yard waste certain times of the year. You can burn on Wednesday & Saturdays from 11:00am to 4:00pm in the months of April 1st through June 15th, and October and November.

3. What is your response time?

Our average response time within the Village is based on factors such as traffic, weather and distance.

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1. How do I rent a Village facility?

Contact our Government Center at (618) 234-0044. Or you may view our facilities on our website under Parks & Recreation. Facility Rentals.

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1. How do I get a copy of an accident report?

For a copy of an accident report, please contact the Police Department at (618) 233-8114 or come by the Police Department at 1400 North Illinois between 8:00 am and 5:00 pm, Monday through Friday.

2. If my keys are locked in my vehicle, can the VillagePolice open my vehicle for me?

No

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1. How do I establish sewer service for an existing residence?

Contact the Sewer Department at (618) 234-0044 then press 1 to establish new sewer service. .